My Internet is slow, what could be the problem ?
There are many issues that may affect internet performance.
The most obvious are :
- There is a genuine international internet issue – report your issue to the helpdesk ( see the link on this website to guide your fault reporting process – LINK); and they will advise.
- There is a local connectivity issue affecting your service – report your issue to the helpdesk ( see the link on this website to guide your fault reporting process – LINK); and they will be able to check the link and advise.
- Your network is using all your available capacity – programs running torrent downloads ; video streaming ( eg youtube , Netflix) ; music streaming ; online gaming ; are genuinely bandwidth hungry, and tend to “saturate ” your available bandwidth. If you have more urgent transactions to complete online, shut these services down in order to make bandwidth available for use. The more devices active on your network, then obviously the higher your active usage will be . Alternatively , request options for upgrading the service. If in doubt, VBN can provide your usage graphs in order to analyse bandwidth usage, and assess the way forward.
- Your computer may have an issue, especially if programs take a long time to load up, once you have “clicked” on them. Contact your preferred IT expert to assist. Also be aware of potential virus infections ( see Virus FAQ )
- Please do note , as a very important point, online speed-tests are only a relative snapshot of a bandwidth test. They are not conclusive in any way. There are many variable affecting such tests, as in location, current usage and latency ( which can be roughly translated to distance to location selected). Not only that they will only show you currently available capacity – Example : if you have a 2 Mbps connection and are using 1 Mbps to download something, the available capacity is now only 1 Mbps , and the speedtest will show you this as an absolute maximum).